Since its origination in 1977, Windsor has developed into one of the largest and most innovative suppliers of independent forklift and materials handling equipment in the UK.
The last decade has been particularly good for Windsor, as it has cemented its position as one of the UK’s leading materials handling supplier, with 12 branches and a wide portfolio of services including new equipment, used equipment, short and long term hire, repairs and maintenance service, parts, and health and safety services.
Windsor is a unique player in the materials handling industry, having remained independent throughout its 40 years of operation. “We have always valued having the ability to make our own decisions,” explains managing director, Stephen Burton. “What this means to our customers is more flexibility and we recognise this as an important factor to everyone seeking a new supplier. With an approach that is more consultative rather than focussed on the end result, working to identify the requirements of the customer before making unbiased recommendations is key to our business.”
Windsor’s most recent customers include confectioners Jakemans and Hadfield Wood Recyclers, who were both supplied with Doosan forklifts amongst other materials handling equipment. But Windsor has a vast range of longstanding customers under its wing too. As a customer of Windsor’s for over 20 years, Thor Shipping & Transport’s (TST) Hull terminal is home to all manners of Windsor-supplied equipment, including counterbalance forklifts, sideloaders, reach stackers, tugs, scrubber driers and trailers.
“As a business, we have made it our aim to provide the highest quality support to customers with teams of skilled local materials handling sales staff and technicians,” continues Stephen, who believes Windsor’s strength lies with highly skilled people and attention to detail. “Whether one truck or a whole fleet is required, we structure our service around what works best for the customer. It’s this long-established ethos that’s helped us develop and retain some of our oldest clients, and we will continue to use this philosophy for the next 40 years.”
The company prides itself on being one of Yorkshire’s fastest growing companies, and aims to provide the best quality local service on a national level.
With a twelve-strong branch network, advice from Windsor is never far away, but quality support begins with a philosophy of continuous investment and a commitment to long-term partnerships built on personal customer support.
“Our ethos is to treat each customer individually, paying special attention to individual requirements,” says managing director, Stephen Burton. “Great value is placed on the knowledge and experience of our highly trained engineering teams, and we aim to deliver excellent value for our customers through inspirational service. Thanks to a local, one-stop approach for finance, hire, sales, maintenance and spares, we’re able to add value via a quick, reliable and professional service.”